FAQ
Frequently Asked Questions (FAQ)
- What is Indian Impressions?
Indian Impressions offers handcrafted home décor items that blend traditional Indian artistry with contemporary design. Our product range includes brass statues, metal décor pieces, festive decorations, tableware, and more. We specialize in bringing timeless elegance to your home.
- Do you ship internationally?
Yes, we ship to Australia and selected international locations. Shipping rates and delivery times will vary depending on the destination. You can review our shipping policy here.
- How long does delivery take?
Delivery times vary depending on your location:
- Within Australia: 3-7 business days.
- International orders: 7-14 business days.
You will receive tracking details once your order is dispatched.
- What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Afterpay for Australian customers.
- Do you offer returns or exchanges?
Yes, we offer returns or exchanges within 30 days of purchase. Products must be returned in their original condition with all packaging intact. Custom or personalized items are non-refundable. Please review our return policy here.
- Are your products handmade?
Yes, all of our products are handcrafted by skilled artisans, ensuring each piece is unique and made with care.
- Can I customize an item?
At the moment, we do not offer customization services. However, feel free to reach out to us if you have any specific requests, and we will do our best to accommodate them.
- What is Vastu and how do your products relate to it?
Vastu Shastra is an ancient Indian science of architecture and design, aimed at harmonizing energy in living spaces. Many of our brass and metal figurines, such as the Kalash and Urlis, can be used in accordance with Vastu principles to promote positivity in your home.
- How can I stay updated on new arrivals and promotions?
You can sign up for our newsletter at the bottom of this page or follow us on Instagram at @indianimpressions_official for the latest updates, new product launches, and exclusive offers.
- Do you offer gift wrapping?
Yes, we offer gift wrapping for select items. You can select this option at checkout.
- How can I contact customer support?
You can contact us via email at support@indianimpressions.com.au or fill out the contact form on our website here. We aim to respond within 24-48 hours.
- What is your privacy policy?
We value your privacy. You can review our privacy policy here, including details about how we handle your personal information and SMS marketing preferences.